The typical day of a Genius in Apple Store is divided between repair duties and customer service, providing support for any kind of issue customers' devices could present.
I learned a lot of technical and social skills. Moreover I learned how to handle very difficult situations and a very good attitude to problem solving.
The management is very efficient, built in horizontal structure that make every manager in touch with employes.
A very huge family, more friends than co-workers. I met very good guys that made the ambient very comfortable.
The hardest part of the job was facing very upset customers because of their devices fault.
The most enjoyable part of the job was the relationship with my co-workers and the leadership team. Furthermore the best part of my job was the training session I used to provide for the new employes.