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Recensioni dei dipendenti Sephora - Coralville, IA

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Training was great

Recensione in evidenza su Indeed

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Training was top level. True emphasis on learning. Customer service based must have a passion for helping. Not for people that do not enjoy direct contact with customers.

Aspetti positivi

Free product

Aspetti negativi

Very hard to call out sick
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Equilibrio vita privata/lavorativa
Salario/Contratto
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Ambiente lavorativo

Fun workplace, but still retail

A typical day at work starts with a "touch base" where management gives cast members a review of what the past day/week looked like and how cast members can improve their "love" score (stores and cast members are rated on a love score based on client reviews). Most of the day involved a few cast members being able to CMA's (customized make up applications) on clients, but otherwise it was the same retail you'd imagine- stocking shelves, cleaning areas, and helping clients. I learned many different techniques and how to use products in various ways of learning-- audio/visual/hands on. Sephora has the best educational system that I've seen thus far in retail, bringing in cosmetic and skincare gurus to teach cast members one-on-one on proper cosmetic etiquette. Our store was brand new and our management was recruited first hand, but It would have been nice to have a chance to apply for management in the beginning. All management was chosen prior to applications being accepted and therefore left no room for new management or applicants to show the team what they could bring to the table. The co-workers were fun to be around-- most very young (late teens, college part-timers) but there was a nice age range overall and a diverse group of cast members. I would say for the younger ones with little customer service experience, were a little less concerned with crucial aspects of customer service than the "veterans" and the things that could be improved didn't seem to be addressed ever or handled. On the other hand-- some of the cast members that had years of prior retail/customer - 

Aspetti positivi

store manager was awesome, food available many times, great educational experience, fun work environment, diverse clientelle and cast members

Aspetti negativi

still retail, long hours that can go closing to opening back-to-back, tiring to be on feet all day, too much/not enough staff available at times
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  • Sephora
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  • Coralville, IA