I've been working at my current bank for almost 8 years. I must be accurate, pleasant, and knowledgeable. Dealing with people's money is no joke. Most people are at least some of the following regarding their money: secretive, protective, defensive, ignorant, vigilant, concerned, and funny. Many people utilize the vast array of programs that make managing their money easier, such as online banking where they can pay bills for free and view often a year of their statements with just a click or two. However, some people come to the bank several times each week and get print-outs showing their account activity. This takes time and uses paper and other resources, but I am happy to do it for our clients since it's part of my job! I have a good banking education.
It's a fairly easy job if you can be friendly and enjoy working with people and doing the same task repeatedly, but you also have to respond well to pressure, as it can get very busy and be demanding at times, and not all customers are polite.