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Berghoferin Fine Hotel & Hideaway*****in Alto Adige/South Tyrol is currently looking for a Receptionist.

As the first point of contact for our discerning guests, you will embody the unique and distinctive spirit, the quiet sophistication, and refined, understated elegance that define the Fine Hotel & Hideaway Berghoferin. Your role begins before arrival and often extends beyond departure – ensuring each guest feels genuinely welcomed, individually cared for, and effortlessly guided throughout their stay. From orchestrating smooth arrivals and departures to offering bespoke recommendations, thoughtful attention to detail, and attending to every request with discretion and poise, your warm professionalism sets the tone for unforgettable stays in this truly unique five-star hideaway

With only 13 suites, the Berghoferin Fine Hotel & Hideaway combines the charm of a private estate – meticulously maintained with dedication and attention to detail – with the excellence of five-star hospitality. Here, luxury hospitality is seamlessly blended with a deep respect for the region, nature, and local culture.

Thanks to its exceptional location – picturesquely situated at 1,500 meters above sea level, surrounded by breathtaking and untouched nature – the hotel offers an exclusive retreat, far from the hustle and bustle of urban life and mass tourism. This unique setting attracts a discerning and sophisticated international clientele seeking peace, privacy, and an authentic, memorable experience.

The Berghoferin Fine Hotel & Hideaway is seeking a talented and passionate professional with a keen eye for detail and a natural flair for delivering refined, guest-oriented service.

We are looking for someone who shares our unwavering commitment to excellence and is devoted to offering impeccable, personalised service that not only meets but exceeds guest expectations.

The ideal candidate will bring prior experience in a similar role, along with a genuine enthusiasm for embracing the unique spirit and philosophy of our house. A strong desire to learn, grow, and contribute within our distinctive environment is essential.

Position responsibilities include, but are not limited to:

Providing consistently outstanding service and embodying our philosophy of highly personalised, discreet, and engaging hospitality across all guest interactions

Ensuring a smooth, professional, and guest-focused front office operation – from pre-arrival communication to departure and follow-up

Extending a warm and gracious welcome to all guests upon arrival, offering assistance with check-in and ensuring a seamless and personalised introduction to the hotel; escorting guests to their suite with a detailed introduction or accompanying restaurant guests to the restaurant

Confidently communicating all relevant information regarding the hotel’s offerings, services, and surrounding area, tailored to individual guest preferences

Coordinating with other departments and maintaining close communication across the hotel to ensure a seamless and exceptional guest experience

Handling inquiries, requests, and special arrangements with discretion, care, and a keen attention to detail

Managing daily administrative tasks with accuracy and timeliness, including guest correspondence, reservations, maintaining records, and fulfilling reporting duties

Maintaining the reception area to the highest standards of appearance, organisation, and guest readiness

Upholding impeccable personal presentation and ensuring a polished, well-groomed appearance that reflects the standards ofBerghoferin Fine Hotel & Hideaway

Communicating regularly with the managing owners to share key insights, guest feedback, concerns, and suggestions for continuous improvement

Talents and qualifications that are valued:

Good knowledge of German, Italian and English

Successfully completed hospitality education or additional qualifications/certifications are considered an asset

Relevant experience in the upscale hotel industry or a comparable environment is a plus

A genuine passion for hospitality and a sincere commitment to refined excellence and bespoke, guest-focused service

Excellent communication skills with a friendly, guest-focused attitude

Enthusiasm for working in a culture-savvy environment

Familiarity with a refined ambiance, and good manners and etiquette

Ability to work independently

Ability to multitask and stay calm in busy and challenging situations

Strong team spirit and a willingness to help wherever needed

Well-mannered behavior and professionalism towards colleagues and superiors

Reliability and punctuality

A keen eye for detail, with precision, order, and cleanliness in one's work

Immaculate personal presentation and well-groomed appearance

Persistence and commitment to maintaining consistent quality and performance

Eagerness to embrace new challenges and a strong desire for continuous development

High sense of integrity, loyalty, and discretion

Flexibility in working hours

Berghoferin Fine Hotel & Hideaway employee benefits:

Work in the prosperous region of South Tyrol, renowned for its excellence in hospitality, in a particularly beautiful and idyllic location, surrounded by the unspoiled nature of the UNESCO World Heritage Dolomites, offering numerous opportunities for outdoor activities and sports, and a peaceful environment, away from the summer heat of the valley towns, yet only 30 minutes by car from Egna/Ora or Cavalese (also accessible by public transport)

Opportunity to work in high-end hospitality at a unique, intimate, and independent 5-star hotel, as part of a small team where each individual plays a key role and can actively contribute to the success of the establishment

Pleasant and stimulating work environment within a young and dynamic team, in a welcoming, supportive, and collegial setting, fostering an open and inclusive atmosphere, while upholding high standards of professionalism, competence, and performance

Staff accommodation (own room) at the hotel provided free of charge

Complimentary staff meals – including breakfast, lunch, dinner, snacks, soft drinks, and coffee for staff – also on days off

Complimentary provision and in-house cleaning of high-quality employee attire during employment

Free Wi-Fi access

Free on-site parking

Free use of the electric car charging station

Compensation above industry standards

Regulated 6-day workweek with a flexible days-off policy

Opportunities for internal and external professional development

Opportunities for career growth and advancement

At Berghoferin Fine Hotel & Hideaway we are driven by the aspiration to excel in the finer things in life: first and foremost, impeccable service, inspiring dining, exceptional wines and spirits, sublime holistic wellness, and culture and the arts – by following an intuitive, cordial hospitality style that embodies discretion, elegance, and timelessness, while embracing the unique charm and special character of our house.

We take great pride in fostering a familial, supportive, and high-performing work environment, offering ongoing training, development, and opportunities for progression.

If you are motivated by going the extra mile, seeking a collaborative team experience, and can appreciate both the peaceful tranquility of nature and the glamorous, culture-savvy atmosphere, we invite you to apply now!

Job Type: Full-time

Pay: €1,900.00 per month

Language:

• Inglese (Required)
• Italiano (Required)
• Tedesco (Required)

Work Location: In person

Expected Start Date: 26/05/2025