Passa a contenuto principale
Pubblica il tuo Curriculum per essere contattato da aziende e datori di lavoro

Risultati di ricerca

Ordina per: -
7 annunci

Job Post Details

Downtown Refunder - job post

GlobalBlue_IT
Serravalle, Emilia-Romagna
Crea un account Indeed prima di candidarti sul sito web dell'azienda

Dettagli offerta di lavoro

Corrispondenza tra il tuo profilo e i dettagli dell'annuncio.

Tipo di contratto

  • Tempo pieno

Località

Serravalle, Emilia-Romagna

Descrizione completa della posizione

Main duties and responsibilities
  • Verify and refund Tax Free Forms to international travellers
  • Ensure a satisfactory experience for our customers
  • Prevent refunding mistakes and fraud
  • Prepare reports as needed
  • Observe Global Blue and Merchant’s policies, guidelines and procedures
Main KPIs
  • Number of refunded transactions
  • Refunding mistake ratio
Reporting and collaboration
  • Reporting line: Downtown Manager
  • Mainly cooperates with:
    • Peers at same and other Refund/Downtown Points
    • Quality Assurance
    • Processing
    • Refund & Security Manager
    • Merchants’ staff
    • Sales organization
Background and Education
  • University degree
  • Helpful: a commercial background
  • Helpful: experience in face to face customer contact
  • Helpful: experience in managing tills
  • Helpful: airport, retail or front office experience
  • Helpful: customer service experience
Specific skills and knowledge
  • Must be fluent in English.
  • Other helpful languages in order of relevance: Chinese, Russian, Arabic
  • Must be dedicated to service and customer satisfaction
  • Must be experienced in using office software
  • Must be trustworthy to handle large amounts of cash
  • Must have a clean criminal record
  • Must be able to handle stress
  • Must be nimble but thorough
  • Must be a good team player
  • Must be flexible in terms of working hours
  • Previous working experience is a plus
Fatti trovare dalle aziendePubblica il tuo curriculum