Our Vancouver-based company makes premium dance apparel for dance specialty stores worldwide. We are seeking a full-time Customer Service Representative. This person will be the main point of contact between the company and its retailers, distributors, and individual customers, throughout Canada, the USA, and Internationally.
Schedule: Monday- Friday, 40 hours/ week, 8 am – 4 pm
Main Duties & Responsibilities:
  • Answer and direct phone calls and voicemails
  • Reply to emails and phone calls regarding all customer service inquiries including online, wholesale, and direct sale orders, stock, returns/exchanges, new accounts, custom styles
  • Correspond with reps as needed
  • Field questions and inquiries regarding orders, inventory, and shipments via phone and email
  • The data entry point for new orders and any order changes
  • Responsible for the invoicing process and relevant spreadsheets; order spreadsheet, invoices, holds log, sales database spreadsheet, etc.
  • Confirm and communicate weekly order shipments to customers and reps (if applicable)
  • Help to plan and schedule production
  • Prepares weekly reports and presents them to management, such as the weekly orders count
  • Escalates issues to management as required
  • Orders office and shipping supplies weekly
  • Supports in other projects or tasks as requested.
Requirements:
  • Excellent customer service and communication skills (verbal and written)
  • Highly organized with a high level of attention to detail
  • Customer service experience
  • Experienced with MS Office programs such as Outlook, Word, and Excel
  • Ability to learn to use in‐house software and Excel spreadsheets
  • Good judgment – able to problem solve
  • Good record-keeping skills
We thank all applicants for their interest, however, only those candidates being considered for an interview will be contacted.
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