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Job Post Details

Teleperformance Portugal logo

Support Specialist for Tech Company - Italian speaker - Relocation package to Portugal - job post

Teleperformance Portugal
Stelle: 3.6 su 5
Italia
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Dettagli offerta di lavoro

Tipo di contratto

  • Tempo pieno

Località

Italia

Descrizione completa della posizione

About Teleperformance Portugal

Teleperformance Portugalcounts with a workforce of 14 000 people, serving clients in 37 languages across 67 markets. We are also one of the 25 Best Companies to Work for in Europe. Whoever you are, wherever you're from, you'll find a place for you at TP. Join us!

As a Support Specialist, you will provide support to customer’s online orders, throughout the whole journey (eg. delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls and order information review, business related requests).

What is waiting for you:

  • Work location: Lisbon– one of the best and sunniest places to live in Europe;
  • Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
  • One flight per year to your home country (within Europe);
  • Health insurance from day one in the company;
  • Ongoing certification and training opportunities;
  • Refer a Friend Program with attractive incentives;
  • Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

What you’llbe doing at Teleperformance Portugal

As a Italian-speaker Support Specialist for Tech Company, you will:

  • You will be responsible for interacting with customers, Carriers/Couriers, financial institutions, other CSR’s, and other internal departments;
  • You will be required to quickly and effectively recognize and analyze complex problems and escalate to the dedicated team, if necessary, with the help of the Knowledge Base;
  • You will handle sensitive and classified information throughout the day, requiring special attention to maintain the project’s values and compliance standards.

There will be big smiles if you

  • Fluent level of Italian and a English (minimum C1);
  • Strong communication skills, empathy, customer focused and maintain a professional attitude;
  • Ability to work in a sensitive and classified information environment;
  • Team spirit and ability to work in a challenging changing environment;
  • Excellent telephone/email manner, interpersonal and communication skills;
  • Ability to use discretion and work on own initiative (with minimum supervision);
  • As this job is direct relation to order volume schedule flexibility is required;
  • Experience in SAP and Back-Office work is an advantage; otherwise, we can help with that.

Teleperformance is one of the best companies to work for in Portugal, guaranteeing great conditions and career opportunities for its team.

#IT-AB

Job Type: Full-time

Work Location: In person

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