Risultati di ricerca
Visualizza annunci simili di questa aziendaFlowserve Corporation3,6Mezzago, LombardiaAnnuncio·- Several years of professional and management experience, preferably in the field of service and customer support.
- Some travel may be required.
Customer Service – Italian speaker in Lisbon
Assunzione di più candidatiTeleperformance Portugal3,6ItaliaAnnuncio·- Experience in customer service (preferred);
- Manage changes, adjustments, complaints and any other customer concerns.
Customer Service Agent
nuovo annuncioCollegiate AC GroupMilano, LombardiaAnnuncio·- La residenza, aperta nel Gennaio del 2023, rappresenta un’assoluta novità nell’offerta di alloggi per studenti in Italia.
- * Tempo pieno [40 ore settimanali].
- TIEMPO NORD Srl a Socio Unico3,020156 MilanoAnnuncio·EmployerUltimo accesso: 3 giorni fa
- Gradita ma non indispensabile esperienza nel customer care telefonico.
- Gradita ma non indispensabile esperienza di utilizzo software gestionali.
- Rhenus Logistics Spa3,120090 BuccinascoAnnuncio·EmployerUltimo accesso: 2 giorni fa
- Per la nostra sede di Buccinasco (MI) stiamo cercando una figura di Customer Service Specialist.
- Mantenere le relazioni e fornire un servizio clienti ottimale…
- Con un curriculum pubblico puoi farti trovare dalle aziendeCrea o aggiorna il tuo CV
Cerchi lavoro nelle vendite?
- AXITEA SPAMilano, Lombardia·
- La risorsa che stiamo cercando sarà inserita all’interno del nostro Ufficio Customer Journey.
- Esperienza pregressa di almeno due anni nel settore.
- Visualizza tutti gli annunci di lavoro - AXITEA SPA - Annunci (Milano) - lavoro - Addetto/a al customer service - Milano, Lombardia
- Ricerca Stipendi: Addetto Customer Service, stipendi - Milano, Lombardia
- Leggi le domande e risposte più comuni su AXITEA SPA
- Selecta Digital S.p.A.3,020156 MilanoAnnuncio·EmployerUltimo accesso: 2 giorni fa
- Attività di customer care: gestione telefonate inbound e outbound; imparerai tecniche relazionali e di gestione di una telefonata, al fine di dare risposte…
- Riservato - Settore Automazione IndustrialeMilano, LombardiaAnnuncio·EmployerUltimo accesso: 2 giorni fa
- Acquisizione conoscenza processi di customer service.
- Siamo un'azienda che opera nel settore dell'automazione e sicurezza industriale, specializzata in…
- Drinking Media S.r.l.20142 MilanoAnnuncio·EmployerUltimo accesso: 2 giorni fa
- Conoscenza fluente della lingua tedesca.
- Familiarità con l'uso del computer, in particolare con il pacchetto Office.
- Call2Net S.p.a.4,020100 MilanoAnnuncio·EmployerUltimo accesso: 3 giorni fa
- One Os srl, per la propria sede di Milano, ricerca addette/i call center per attività inbound sales per un prestigioso cliente in ambito assicurativo.
- Istituto Auxologico ItalianoMilano, LombardiaAuxologico è alla ricerca di personale da inserire nell'ambito del Customer Care presso le sedi ospedaliere e poliambulatoriali lombarde. La/il candidata/o…·
- Visualizza tutti gli annunci di lavoro - Istituto Auxologico Italiano - Annunci (Milano) - lavoro - Addetto/a assistenza clienti - Milano, Lombardia
- Ricerca Stipendi: Addetta/o al Customer Care, stipendi - Milano, Lombardia
- Leggi le domande e risposte più comuni su Istituto Auxologico Italiano
- Vallonepas Group Srl20122 MilanoEmployerUltimo accesso: 2 giorni fa·
- Diploma di Maturità e/o Laurea.
- Predisposizione nell'Apprendere tecniche di vendita.
- Visualizza tutti gli annunci di lavoro - Vallonepas Group Srl - Annunci (Milano) - lavoro - Addetto/a front office - Milano, Lombardia
- Ricerca Stipendi: Front-Office, stipendi - Milano, Lombardia
- Hippocrates Holding Spa26814 LivragaEmployerUltimo accesso: 23 giorni fa·
- Gestire reclami provenienti dalle nostre farmacie.
- Gestire ed organizzare tutte le attività di back office richieste dalla mansione.
- Visualizza tutti gli annunci di lavoro - Hippocrates Holding Spa - Annunci (Livraga) - lavoro - Addetto/a al customer service - Livraga, Lombardia
- Ricerca Stipendi: Addetto/a Customer Service, stipendi
- CX CENTAX SRL3,724121 BergamoAnnuncio·EmployerUltimo accesso: 17 giorni fa
- Addetto customer care settore bancario in orario notturno, turni festivi e week end.
- Si prevede una formazione teorica in fascia diurna pari a di 10 giorni…
- KMD srlMilano, LombardiaAnnuncio·EmployerUltimo accesso: 2 giorni fa
- Monitoraggio e rispetto degli standard di qualità del servizio;
- Esperienza pregressa in un ruolo analogo di almeno 1 anno, preferibilmente nel settore della…
Altri utenti hanno cercato anche:
Job Post Details
Aftermarket Customer Service Supervisor - job post
Località
BenefitEstratto dalla descrizione completa della posizione
- Eventi aziendali
Descrizione completa della posizione
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Role Summary:
As a Aftermarket Customer Service Manager you are responsible for the management of all operational aspects related to warranty, service/ repair/ TAR contracts, for the supply of products and/or services and for the profit and loss account for your function. You will also be responsible for expanding and exploring the service potential as well as ensuring and improving customer satisfaction.
Responsible for the day-to-day operations of the service team as demanded by the clients and in line with the business processes.
Main contact for the customer, from the arrival of the service order to the complete execution of the contract and billing.
Responsible for coordination between the cross functional teams, assess risks.
Flowserve counts on the Aftermarket Customer Service Manager to be an indispensable resource to our customers, creating a lasting competitive advantage for our products and services. The position anticipated travel to customer sites is organizationally based in the global Quick Response Centre (QRC) of FCD.
Responsibilities:
- Actively support a positive HSE culture to reduce lost time injuries and recordable accident frequency rate and maintain a safe hazard free work environment. Work according FLS and Customer safety regulation and rules. Responsible for organization of required equipment (tools, PPE, ...).
- Ensuring and optimizing the operational KPIs related to after-market services
- Support of existing customers and acquisition of new customers in coordination with the sales department related to after-market.
- Coordinate all warranty for FCD products together within the sub-region and liaise with other QRCs worldwide (where applicable) depending upon the end user location. Solicit assistance from EMEA Field service organization, where required, lead by Georg Samonig in Austria.
- Provide first line of supervision to the Field Service Technicians to manage daily priorities. Review and sign off the Field Service Reports prepared by the Field Service Technicians and ensure that they continue identifying valve/ actuator/ control panels upgrade & retrofit opportunities including automation services
- Performing Field visits, assessments and concluding service contracts
- Monitoring and responsibility of the profitability of the after market department into the QRC in Mezzago
- Optimization and continuous improvement of process flows in the service department
- Active participation in the development and implementation of innovative service processes and solutions
- Interface management with internal engineering, external service providers, purchasing, quality and other service / QRC location worldwide
- Evaluation and reporting of operational key figures in an international environment
- Enforcement of safety and quality expectations
- Support in operational tasks from the EMEA Field Service Manager, as required
Requirements:
- Successfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering or similar or equivalent experience
- Ability to communicate with colleagues at production sites and service centers in an international environment
- Basic plant and process knowledge of valves and actuators
- Proficient in all testing requirements for valves, actuators and positioners including testing software and troubleshooting of digital products.
- Several years of professional and management experience, preferably in the field of service and customer support
- Very good written and spoken English skills and willingness to travel extensively within the sub-region
- High quality awareness, commitment and flexibility as well as resilience to create better customer experience
- Proficient computer skills for accessing and navigating systems including Oracle, SAP, IGS (Villach), P! NXT, Valquo (Villach), Windchill, Valvesight, LMS, PMP, ISOquest, SharePoint, FlexDash, MS-Excel, Word, Outlook, Teams, etc.
- Adapt to AMP system
- Independent, team-oriented
- Overall entrepreneurial mindset
Some travel may be required.
What we offer:
- Friendly multicultural environment and team events
- Life, accident and health insurance
- Cafeteria Package
- Career development and training opportunities
Req ID : R-11221
Job Family Group : Sales
Job Family : SA Customer Service
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers. com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve. com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.