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Come and work with us.

Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the sunny and happy Portugal?
So we have the perfect opportunity for you!

Your future project: join our Italian Customer Support team.

As an advisor in this project, your daily responsibilities will include:

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives
• Respond to customers and merchants inquiries through various channels like email, phone and chat, within guidelines/goals established by the client and contact center management
• Manage content and resources like FAQ to facilitate self-service for customers
• Analyze Customer Service statistics and compile accurate reports on a weekly basis
• Develop processes to improve current customer service duties through the introduction or the improvement of our systems and tools
• Work closely with other key area of the business to bring relevant customer insights to support the overall business strategy.
• Complete daily tasks as allocated in an efficient and timely manner
• Maintain accuracy and security of customer information on the database
• Monitor and control numerous concurrent tasks in tandem
• Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

• Native or proficient level of Italian (C2)
• Advanced level of English (at least C1) both verbal and written
• Computer literate
• Excellent listening and written/oral communication skills in supported languages
• Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
• Analytical skills
• Good at building strong relationships with existing clients and accounts
• A motivated and enthusiastic personality
• Self-organized, planning and prioritization skills
• Dependable, reliable and able to perform duties with minimum supervision
• Ability to interact positively with peers and supervisors
• Patience, empathy, and a unique ability to manage stress
• Ability to work under pressure and adapt quickly to adverse situations
• Technical aptitude and the ability to pick up new technology quickly
• Familiarity with ticketing systems
• Experience with policy work, or help resource project management
• Able to follow guidelines and instructions
• Ability to keep calm and clear-headed in critical situations
• Ability to think outside the box
• Ability to demonstrate confidence when imparting information or dealing with troubled callers
• Must hold EU citizenship or a valid work permit for Portugal
• Be a local candidate or willing to relocate to Lisbon or Porto, Portugal

Benefits.

• Signing bonus
• Competitive wages
• Relocation package
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Job Type: Full-time

Pay: €850.00 - €1,300.00 per month

Language:

• italiano (Required)

Work Location: On the road