Offerte di lavoro front office - Milano, Lombardia

Role: Front Office Shift Leader

Reports to: Front Office Manager

Property: Duo Milan Porta Nuova, Tribute Portfolio

Company Profile

• Duo Milan Porta Nuova, Tribute Portfolio is a 4-star, 239 rooms, including 11 suites, all completely renovated with bright colours and unexpected details. In addition, the Hotel has a Bistrot with Italian and international cuisine, a Bar and a Courtyard for informal meetings or relaxing breaks, a fully equipped fitness centre and 5 meeting rooms.
• The property is part of Marriott International which is the world's largest hotel brand and Westmont Hospitality Group.
• The hotel has just been renovated and has undergone a complete rebranding becoming the second Marriott Tribute Portfolio in Italy.

Main Tasks

We are looking for an ambitious, dedicated and service-oriented Front Office Shift Leader to join the team at Duo Milan Porta Nuova, Tribute Portfolio and more specifically you will be:

Maintaining Guest Services and Front Desk Goals

• Works at the Front Desk alongside the Team to supervise day-to-day operations, ensuring quality standards and guest expectations are met and exceeded.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supervises the Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviours.
• Supervises employees and all day-to-day operations.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Observes service behaviours of employees and provides feedback to individuals.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Managing Projects and Policies

• Monitors the customer recognition/service program, communicating and ensuring the process
• Trains staff and monitors adherence to all credit policies and procedures
• Supervises same day selling procedures to maximize room revenue and control property occupancy
• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards, and procedures

What we are looking for

• Service focused personality is essential and guest-oriented approach
• Previous experience in a similar leadership role is an asset
• Strong interpersonal and problem-solving abilities and the ability to lead by example
• Great communication skills
• Excellent level of written and spoken Italian and English (B2-C1 level).

Type of Contract: Fixed-Term Contract/Full-Time

The selection is aimed at both sexes in accordance with Law 903 / 77. Send Curriculum Vitae with photo and authorization for data processing in accordance with Art. 13 D. Lgs. 196/2003 and Art. 13 GDPR 679/16.

Contratto di lavoro: Tempo pieno

Retribuzione: a partire da €26.000,00 all'anno

Benefit:

• Buoni pasto
• Orario flessibile
• Supporto allo sviluppo professionale

Retribuzione supplementare:

• Quattordicesima
• Tredicesima