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Job Post Details

Guest Relations Agent | Season 2024 | Grand Hotel Timeo, a Belmond Hotel - job post

Belmond Management
3.9 out of 5
Taormina, SiciliaRemoto
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Descrizione completa della posizione

Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin-starred dining and exclusive concierge bookings.

For this iconic hotel, we are now looking for an extraordinary talented Guest Relation Agent to join our team!

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, curiosity and community.

He/She is passionate about service and willing to grow professionally.

He/She works closely with our guests while they are on property to discover their preferences and how they want to feel, creating tailored recommendations.

RESPONSIBILITIES:

Guest Engagement: Provide a warm and welcoming environment, anticipating and addressing guests' needs to enhance their overall experience.

Communication: Act as a liaison between guests and hotel staff, ensuring effective communication and resolution of any concerns or special requests.

Issue Resolution: Handle guest inquiries, feedback, and concerns promptly and professionally, seeking solutions to ensure guest satisfaction.

Coordination: Collaborate with various departments to fulfill guest requests and ensure a seamless and enjoyable stay.

Requirements

  • Effective communication;
  • Emotional intelligence;
  • Collaboration;
  • Drive results;
  • Adaptability;
  • Global perspective.

Other requirements:

  • Fluent in English and Italian; third language preferred;
  • Professional experience within the same role in a luxury environment;

Benefits

  • Seasonal contract according to Italian law "C.C.N.L. Settore Turismo - Federalberghi."
  • Training and development opportunities.
  • Corporate Welfare provided.
  • All meals provided
  • All uniforms and dry-cleaning
  • Team social events
  • Complimentary accommodation at Belmond hotels, discounted rates for our trains,
  • cruises and safaris and discounted food and beverage
  • Accommodation maybe provided upon request
  • Time off: Enjoy 2 days off per week

About Belmond

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.

Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.

The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.

Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.


    Location:

    Italy, Taormina

    Department:

    Front Office & Guest Relations

    Employment type:

    Experience:

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