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Special Channel Associate

Position purpose:

The Associate is responsible for managing and developing relationship with key clients in the Ho.re.ca. channel while also identifying and acquiring new business opportunities. He/she has a deep understanding of the HORECA industry, a proven track record of client relationship management, and the ability to build new partnerships.

Strong relationship-building skills, and a proven track record in managing accounts and driving sales growth within this channel. The role requires a proactive individual capable of strategically managing customer relationships, identifying opportunities for growth, and ensuring the overall satisfaction of key clients.

In this role, you will manage key client accounts, develop and implement strategies to drive business growth, and ensure the seamless execution of events and hospitality-related projects. You will be the main point of contact for clients, working closely with them to understand their needs and deliver tailored solutions that exceed expectations.

What will you do – responsibilities:

Build strong relationships with accounts and drive sales growth within this channel- Regularly visit clients to strengthen relationships and identify opportunities for upselling or cross-selling (to meet clients’ specific needs and business objectives)
Act as the primary point of contact for all client inquiries and concerns, ensuring high levels of customer satisfaction and timely resolution of issues. Educate clients on product offerings and innovations, delivering product demonstrations and training to ensure optimal usage and customer engagement.
Identify new business opportunities within the Ho.Re.Ca. and hospitality sector, events industries, creating proposals and pitching services to potential clients - from lead generation to negotiation and finalizing contracts
Prepare regular sales reports and forecasts, tracking performance against targets, and contributing to strategic planning and decision-making processes. Monitor industry trends, competitor activities, and market demands, providing insights to enhance the company’s positioning and product offerings within the Ho.Re.Ca space.
work closely with internal teams such as marketing, logistics, and product development to ensure alignment and support for client needs and project execution.

In 6 months you will:

Acquire knowledge and understanding of market environment and dynamics.
Become self-sufficient in supporting the development of activities on the assigned regions as well as activities related to your position

Who are we looking for – requirements:

University degree (Business Economics) - Event Manager master (plus)
2/3 years in account management, project management, or a related role in the Ho.Re.Ca./ events industry
and products).
Communication, teamworking and presentation skills.
Adaptability and flexibility skills
Strategic thinking and problem-solving capabilities, with a customer-centric approach to account management.
Proven experience in sales or account management, preferably within the Ho.Re.Ca. sector
Fluency in English.

What to expect:

Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.

Recruitment process:

Thank you very much for your interest in the role. You are welcome to apply.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.