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Fly to Lisbon: Your Next Customer Service Challenge (French Market)

Are you ready to combine your passion for customer relations with an enriching international experience in the vibrant city of Lisbon?

Our client, a global leader in the high-end home appliance sector, is looking for French-speaking talent like you to join their dynamic customer service team. If you have a strong sense of service, an interest in products that simplify everyday life, and a desire to discover a new culture, this opportunity is for you!

What we offer you:

• An adventure in Lisbon: Immerse yourself in the charm of the Portuguese capital, with its historic districts, delicious gastronomy, and welcoming atmosphere.
• Airfare Reimbursement: At the end of your first 6 months of contract, we will reimburse your one-way airfare (economy class, up to €400). This will help you settle in!
• Home Comforts: Benefit from advantages to equip your new home in Lisbon.
• A Key Role: As a member of our customer service team dedicated to the French market, you will be the voice of our brand to our customers. You will greet them with courtesy and professionalism, provide them with accurate information and solutions tailored to their needs, while ensuring customer satisfaction.
• Continuous Development: Join an environment where continuous improvement is at the heart of our practices. You will have the opportunity to develop your skills and contribute to the excellence of our service.

Your responsibilities:

• Ensure a high-quality, courteous, and personalized customer reception, in accordance with our high standards and key performance indicators.
• Provide consumers with the most relevant information and appropriate solutions to their requests, strictly adhering to established procedures.
• Identify opportunities for upselling, proposing solutions that meet both customer needs and company objectives.
• Actively participate in the continuous improvement of our processes and tools.

Your profile:

• Fluent in French (C2 speaker level or equivalent): Clear and fluid communication is essential.
• Good level of English (B2 minimum): To interact with international teams.
• Customer service experience (an asset): You have already demonstrated your ability to handle customer requests effectively and with empathy.
• Interest in the retail and/or home appliance sector: Knowledge of our products or our industry would be a plus.
• Excellent interpersonal and listening skills: You know how to build trust with your contacts.
• Team spirit and dynamism: You enjoy working in a collaborative environment and contributing to a positive atmosphere.

Ready to take on this exciting challenge?

If you recognize yourself in this profile and the idea of living a unique professional and personal experience in Lisbon appeals to you, don't hesitate any longer! Apply now and join a global leader that values its employees and places customer satisfaction at the heart of its strategy.

Send your CV to : sandra.teixeira@atleanworld.com

Job Type: Full-time

Application question(s):

• Do you want to relocate in Lisbon or Porto ?
• Do hold C2 french and B2 English ?
• Do you hold EU residence card ?

Education:

• Leaving Certificate (preferred)

Experience:

• customer service: 1 year (preferred)

Language:

• English (required)