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2 annunci

Job Post Details

Front Office Agent - job post

Emaar Hotels & Resorts SRL (Armani Hotel Milano)
20121 Milano

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Corrispondenza tra il tuo profilo e i dettagli dell'annuncio.

Tipo di contratto

  • Full-time

Località

20121 Milano

Benefit
Estratto dalla descrizione completa della posizione

  • Mensa aziendale

Descrizione completa della posizione

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Front Office Agent to join our Lifestyle Department.

MAIN RESPONSIBILITIES

  • Be located in the Hotel Lobby in order to assist guests whenever required.
  • Welcome and handle all walk-ins.
  • Support the LSM and ALSM with any administrative duties.
  • Run required reports and report any discrepancies to involved parties.
  • Constantly be up to date regarding expected arrivals and departures.
  • Maintains positive guest and colleague interactions in a good working relationship.
  • Establishes rapport with guests whilst maintaining good guest relationship.
  • Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
  • Prepare daily, weekly, monthly reports and storage control report.
  • Support demonstrating and reinforcing Armani’s Values and Culture Characteristics.
  • Ensures punctuality is kept at all times.
  • Deal with enquiries in person or by telephone.
  • Take appropriate steps in emergency.
  • Receive and attend to outgoing calls: local, trunk and international.
  • Take Responsibility cashing up guests’ payments.
  • Be always updated about special programs and events in the hotel and in the city in order to recognize and respond to guests needs.

QUALIFICATIONS AND EXPERTISE

  • We are looking for individuals who have a solid knowledge of Front Office, have a strong work ethic and people-management skills, great attention to details, and who are proactive to address and resolve issues.
  • Previous experience in a 5* Hotel and/or related fields.
  • At least 1-year experience in the same position.
  • Knowledge of Opera PMS
  • Fluent English and additional languages desirable (Chinese or Arabic).
  • Good knowledge of the attractions and events in Milan.

Other advantages: Meals in our staff canteen; uniform and laundry service; company discounts on Armani shops; corporate benefits App.

Job Type: Full-time

Experience:

  • OPERA PMS: 1 year (Required)
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