Offerte di lavoro per evolution srl

ECG is the number 1 in the Outdoor Accommodation sector!

Why join us?

• 5,000 job opportunities per year, guaranteed by recognized brands in the camping sector (Homair-Eurocamp, Marvilla Parks, Tohapi, Roan, ECGS,...),
• + 400 different destinations in the most beautiful 4 and 5 star campsites in Europe,
• 3 million customers welcomed annually in our facilities.

ECG is a unique professional experience, which evolves in a multicultural environment, at seaside, at the lake, in the mountains... there is definitely a way to be together!

The role:

We are looking for our future Operations Trainer for Italy and Croatia. Reporting directly to the Training Manager, you will be responsible for providing training sessions both on-site and online and support our partner campsite teams to ensure high-quality customer service, compliance with standards, skill development, and contribute to the creation of educational and informative contents.

Main responsibilities:

• Be responsible for training our operation teams about internal procedures, tools (booking software, inventory management, etc.) and quality standards directly in our partner campsites all around Italy and Croatia.
• Analyse the training needs in collaboration with the operation managers and be able to organise and lead theoretical and practical training sessions tailored to the specific necessities of each campsite.
• Create and develop onsite and online training materials: technical guides, video tutorials, online training modules and other needed contents to facilitate the learning process.
• Nurture a customer-oriented culture in all our operation teams and recommend specific techniques for dealing with conflicts, communication and team building problems.
• Regularly evaluate team performance and prepare training reports for management.
• Implement continuous training plans and assessments to ensure the evolution of staff skills.
• Be comfortable with dashboards analysis and create proper recommendations from them.
• Be proactive in developing new training methods or implement new technologies to guarantee a continuous development of the internal training process.
• Stay updated on tourism sector trends to adapt training programs to guest expectations.

Requirements:

• A Bachelor degree in Education sciences or a previous experience in training and coaching roles
• 1/2 years of experience as a Trainer in multinational companies.
• Willingness to travel all around Italy and Croatia
• Proficiency in multimedia content creation and LMS platforms (Canva, Adobe Suite, video editing software, e-learning platforms).
• Valid driving licence (Patente B)
• Fluent in written and spoken English (at least B2 level)
• Previous experience in training in the tourism industry would be appreciated

For you:

• 1 Year Fixed-term contract with subsequent transition to Permanent

Contratto di lavoro: Tempo pieno

Retribuzione supplementare:

• Quattordicesima
• Tredicesima

Domande di preselezione:

• Are you willing to travel all around Italy and Croatia?
• Do you have a previous experience with content creation programs (Canva, Wordpress, video-editing, etc...)?
• Do you have a previous experience in face to face and online training?