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Airport Refund Staff - job post

3.7 out of 5
Aeroporto di Fiumicino, LazioRemoto
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Tipo di contratto

  • Tempo pieno

Descrizione completa della posizione

remote type
Rome Fiumicino Airport - Italy
time type
Full time
posted on
Posted 30+ Days Ago
job requisition id

About Us:
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.
Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.
To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software and networks that runs business. By combining networks, software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good. We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition.

Offers refund services to tourists as well as 1st level support during refund processes, delivering a consistent and professional service in line with the current policies and procedures.

What will you do :
-Provides the tourist with full and high- standard support during the refund transactions, customized on requirements and case.
  • Support the tourists throughout the whole refund process, collaborating with the Customs authorities.
-Maintains the customer experience at a high level as an important step of the customer journey. -Communicates with the main office and other departments in matters of daily business.
  • Undertakes any general administrative task as assigned by the refund manager.

Who you are :

-3- 5 years working experience in a comparable position (finance industry)
  • Experience in cash handling and relevant procedures
-Ability to work in customer- facing roles
  • Excellent communication and interpersonal skills
  • Reliable, team player and hands on mentality
  • Fluency in written and spoken English
  • Chinese, Russian are mostly welcomed.
Why Planet :
Planet is an equal-opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you.

About Us

Company Background
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
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