Risultati di ricerca

We are seeking a friendly and efficient receptionist to be the face of our hotel, providing exceptional service to our guests from arrival to departure. As a key member of our front office team, you will ensure a seamless and positive guest experience while upholding the highest standards of the hotel and Hilton Hotels & Resorts.

Key responsibilities:

· Ensure guest satisfaction by providing efficient and friendly service during check-in, throughout their stay, and at departure.

· Manage guest accounts effectively, ensuring accurate billing and payment processing.

· Maintain a thorough knowledge of hotel amenities, services, and local attractions to assist guests.

· Adhere to hotel brand standards and security procedures to guarantee a safe and positive guest experience.

· Collaborate with colleagues in other departments to address guest requests and resolve any concerns promptly.

· Master the use of hotel technology systems, including reservation software and communication tools, to streamline operations.

Requirements:

· Experience in a customer-facing role, preferably within hospitality.

· Exceptional interpersonal and communication skills.

· Proficiency in handling cash and processing payments.

· Understanding of hotel front office procedures.

· Ability to operate hotel technology systems.

· Commitment to brand standards.

· Fluency in English and Estonian.

We offer:

· Responsible and interesting work in a friendly and dynamic atmosphere.

· International training programs.

· One free meal per day.

· Discounted rates for accommodation and F&B in international branded hotels.

· Welfare

Contratto di lavoro: Tempo pieno

Disponibilità:

• Orario flessibile
• Turni

Esperienza:

• receptionist: 1 anno (Preferenziale)

Lingua:

• Inglese (Preferenziale)