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Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

You will join Milan IT team and will play a crucial role in executing local IT projects, provide solutions to issues, and helping managing local stakeholders to ensure the team is delivering a high level of customer care to colleagues and visiting BCG clients. This includes, but is not limited to user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance and all other technology needs of the office.
You will report directly to the local IT Service Manager and will be able to perform successfully in a fast-paced, high-performing, service-orientated environment. You will apply and interpret rules and guidelines flexibly to enrich the business and in keeping with BCG’s values and culture.

You're good at:

• Providing a high level of customer service through on-site technology support in both home and office environments, over a variety of platforms (e.g. PC, Mac, iOS, Android, etc.) for all assigned BCG teams in a fast-paced environment;
• Supporting the BCG user community by providing tailored solutions for their technology while on-site in BCG offices, at client locations and at special events e.g. executive speeches, press conferences, offsite meetings etc.;
• Preparing and deploying laptops for staff, including all required user profile configuration and data migration as well as maintain configurations of computer systems according to established BCG requirements and documenting critical and routine technical procedures as well as end user literature;
• Coordinating the repair and maintenance of office printers and computing equipment with outside vendors;
• Overseeing and troubleshoot video conference and telecommunications systems in coordination with regional technical resources (Zoom in particular);
• Planning and working on projects in an operational capacity for both global and local initiatives such as evaluating existing systems and recommending technology for upgrade and replacement, and evaluating new technologies for potential applicability within BCG;
• Compiling various reports including but not limited to IT dashboard, inventory tracking and management, service assessments, mobile usage, hardware planning plus others;
• Troubleshooting any technical issues received via phone call or ticket in the IT Service Management tool Service Now and analyzing call data to proactively identify improvement opportunities;
• Achieving annual goals and objectives, developed in cooperation with IT Service organization and local management.

What You'll Bring

• 3/4 years previous IT experience, ideally in international professional services firms;
• Excellent skills in Windows 10, Windows server, Mac OS, Microsoft Office and Cloud file share support experience + Zoom meeting setup and basic troubleshooting experience;
• Excellent communication skills (written and oral) both in Italian and English;
• Strong customer-oriented attitude;
• Professional approach, proactiveness, and good organization skills;
• Ability to communicate effectively with all levels of internal stakeholders;
• Ability to act autonomously and respond to situations/communications appropriately.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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