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Job Post Details

Human Resources Assistant - job post

Amazon Italia Customer Services Srl
3.5 out of 5
Cagliari, Sardegna
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Tipo di contratto

  • Tempo pieno


Cagliari, Sardegna

Descrizione completa della posizione

  • 1+ years of exposure to Human Resources functions
  • Ability to maintain strict confidentiality regarding payroll, benefits, and associate issues
  • Intermediate skills in Microsoft Excel including the ability to use the following functions: pivot tables, vlookups and basic formulas
  • Human Resources or Customer Service training and experience including outstanding interpersonal skills, ability to display patience and helpfulness at all times
  • An Associate’s degree from an accredited college
  • Ability to handle and prioritize multiple projects and deadlines
At Amazon, we are committed to building a workplace for Amazonians to invent and deliver on behalf of customers, we strive to be Earth’s Best Employer and Most Customer-Centric Company. Our Human Resources teams care deeply about the employee experience and support associates and managers to focus on people through engagement, technology and innovation. The Human Resources Assistant role in our People Experience and Technology (PXT) team can provide you with the fundamentals of HR at Amazon and help you become well-versed in the processes and policies that help us deliver on our promises to our associates and customers.
The Amazon Customer Service PXT team is seeking a Human Resources Assistant who is obsessed with delivering an exemplary associate experience with every interaction. Successful candidates will be approachable, action-oriented, flexible problem solvers with great verbal and written communication skills and exceptional attention to detail. Human Resources Assistants provide friendly and welcoming HR support to our Customer Service associates regarding a broad range of benefits, policy and payroll topics, while maintaining an appropriate level of confidentiality. This is a great time to join a growing team with ample opportunity to expand your professional skills while making a positive impact for our associates each day.

Key job responsibilities
  • Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner
  • Escalate when discrepancies or issues arise with associate interactions such as Leave of Absence, accommodations, or other employee relations issues
  • Enter and review associate data within HRIS and payroll systems timely and accurately
  • Provide subject matter expertise to associates and leadership on people practices, systems, and resources
  • Compile, assess and use data regarding critical business metrics such as: attendance, attrition, engagement, labor fill, etc.
  • Advocate for the employee experience by partnering effectively with leaders, partners, and core teams to provide world-class service to Amazon associates, including educating them on how and when to use self-service tools
  • Plan, coordinate and implement associate activities that create an inclusive environment
  • Assist managers in responding to associate questions regarding time/attendance, pay, benefits, policies, accommodations, LOA
Basic Qualifications
  • Relevant experience in HR, Employee Relations or Payroll
  • Advanced proficiency in both written and verbal English
  • Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
  • Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
About the team
At Amazon, our HR department plays a vital role in looking after our people. Known as the People Experience and Technology Solutions (PXT) team, our priority is making the Amazon experience brilliant for our people, helping us remain one of the world’s most innovative, customer-centric and nimble businesses.

We operate proactively and take a holistic approach to people management. Our team is ‘Customer Obsessed’ and focuses on solving employee engagement issues quickly, ensuring nothing impacts our seamless employee and customer experience. Ultimately, it’s our job to insist on the highest standards and drive progress across Amazon’s strategy and goals.

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

Experience in handling new-starter processes and related admin
Basic experience working with basic employment law and HR/payroll practices

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
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