Risultati di ricerca

At A-ROSA resorts, our guests enjoy exceptional and unforgettable experiences right on their doorstep. Whether seeking excitement, relaxation, or simply a stylish retreat, we offer a blend of luxury, adventure, and a high feel-good factor.
Our team is key to this success. As passionate hosts and team players, our employees shape the unique A-ROSA atmosphere, where dedication, innovation, and a warm welcome create the perfect environment for our guests to feel at home.
Now, A-ROSA is bringing its innovative philosophy to Italy, with a new prestigious 5-star resort on the picturesque western shores of Lake Garda. This exceptional location, nestled between olive groves and overlooking crystal-clear waters, embodies the Mediterranean lifestyle. We are seeking a Front Office Manager (m/f/d) to bring the essence of our A-ROSA experience to life in this stunning setting.

• Coordinating and supervising all the Front Desk operations, according to the company standards and procedures, maintaining high standards at all times and fostering a culture of development, high performance and Guests’ satisfaction
• Maximizing suites´ and rooms´ revenue and occupancy by monitoring rates and availability
• Scheduling Front Office Team shifts
• Maintaining excellent professional relationships with all the Guests, Department Managers and other Colleagues, assuring accurate communication of all relevant information and Guests´ requests to all departments
• Personally welcoming VIP Guests and Habitue, anticipating their demands and needs,
  Preventing and managing Guests’ complaints
• Assuring adherence and compliance to all legislations and company standards, performing follow-up if required during or after internal and external audit
• Assuring a very high level of personal hygiene, behavior and grooming standards of Front Office team
• Supervision of cash accounting (payment of guest bills)
• Providing top quality service culture in compliance with Company standards (timely responding to requests, efficient and courteous check-ins, check-outs…)
• Supervising Guests’ incoming and outgoing correspondence (messages, e-mail, etc.)
• Performing other reasonable duties as required by General Manager

• Bachelor degree in Economics / Finance / Hotellerie management / Foreign languages
• Minimum 3 years´ work experience preferably at a high-level Resort in the same role
• Strong and proven cashiering experience of point-of-sale systems
• Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
• Italian and English confidence are mandatory. German language skills are also required (minimum B1)
• High confidence with Microsoft Office Suite
• Confidence with Resort Management software such as Sihot/Protel or others is preferable
• Customer centricity, project management, high attention to details, problem solving, punctuality, proactivity, flexibility, stress management and team building skills are a must
• High commitment to delivering exceptional Guests service with a true passion for the hospitality industry
• Personal integrity, with the proven ability to work in an environment that demands excellence, time and energy
• Ethical approach to work
• Legal right to work in Italy

• Full time and permanent labour contract according to C.C.N.L. Settore Turismo with high level compensation
• Staff house in the middle of the center of Saló
• Canteen and breaks
• High level learning activities
• Food&Beverage discounts
• Family&Friends discounts in the Resort
• Discount on SPA services
• strategic position (just 1 km of distance from the Resort to Salò beaches, ferries pier, historic center and promenade)
• Career opportunities in a successful and international group.