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12 annunci

Job Post Details

Senior Customer Service Representative - job post

ASM International
3.9 out of 5
Milano, Lombardia
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Milano, Lombardia

Descrizione completa della posizione

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world’s leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what’s next.

The talented, enthusiastic people at ASM are just like you: dedicated to improving people’s lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.

Customer Relations:

  • Collaborate closely with business development and account teams to negotiate customer agreements for Spares service levels. Execute processes in alignment with these agreements.
  • Take ownership of meeting Spares and Logistics customer commitments.
  • Cultivate and maintain strong relationships with customers.

Operations and Infrastructure:

  • Design and implement customer supply chain solutions, emphasizing operational excellence for Spares parts and refurbishment operations, as well as reverse supply chain processes.
  • Continuously improve performance based on agreed-upon Key Performance Indicators (KPIs). Regularly report and review progress.
  • Identify and capitalize on opportunities to enhance efficiency.
  • Collaborate with team members and the Global Logistics department to achieve KPI targets.
  • Provide support to account sales and engineering teams while ensuring business growth.

Strategic Development:

  • Develop and maintain an optimal infrastructure for the LPE Business, aligning it with company and functional strategies. This infrastructure should support the account team approach.
  • Make informed trade-off decisions that align with company and global business unit strategies.

Experience and Qualifications:

  • Minimum of 5 years of relevant experience in a large international Semiconductor or IT company, with a background in Supply Chain Management, Customer Service, or Procurement/Sales.
  • Proven track record in managing Spares, Customer Fulfillment, and Logistics operations.
  • Ability to influence decisions and processes that impact KPI performance.
  • Strong problem-solving skills, leveraging analytics and collaboration.
  • Deep understanding of business complexity, supply chain dynamics, and relevant markets.
  • Strategic thinker with excellent interpersonal, communication, decision-making, people management, and project management skills.
  • Experience with change management and Continuous Improvement Programs.
  • Bachelor’s degree or higher.
  • Familiarity with ERP systems and SAP is essential, as well as proficiency in Microsoft Excel.

At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients – and to make a meaningful difference in society.

So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today! To learn more about ASM, find us at and on LinkedIn, Facebook, Instagram and YouTube.

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