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Job Post Details

Warranty Claim Analyst
Dana Incorporated
·
3.3
42124 Reggio Emilia

Dettagli annuncio di lavoro

Informazioni sulla retribuzione non fornite
Da 42124 Reggio Emilia

Descrizione completa della posizione

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

Position Summary

We’re looking for a Warranty Claim Analyst in Reggio Emilia.


Manage transactional work by assessing and verifying administrative and technical information received from Customers/Service Centers to properly settle warranty claims ensuring conformance with Corporate policies and procedures.

Main Reposnsibilities

  • Assist in establishing proper operating procedures and preventive maintenance programs for Service Centers and Customers.
  • Perform assessment at Service Center’s site to verify if Dana requirements are applied as per OH Dana Guidelines for Service Centers.
  • Complete off-site part/warranty claims reviews as required. Assist with returned material investigation as needed.
  • Support PSS Manager in managing field campaigns at any region or site including preparing documentation (A3 technical info) to get financial approval from Management as needed.
  • Support Quality Manager, as required, on managing DOA at customer site.
  • Immediately notify PSS Manager of any customer issues or changes in claim trends to initiate appropriate corrective action investigation.
  • Ensure, for the area under his/her responsibility, the full application of the Health and Safety and Environmental procedures.
  • Ensure, for the area under his/her responsibility, the full application of the Quality System Procedures.

Job Position Requirements

Education: High school - Minimum Technical degree/diploma in industrial, business disciplines. University bachelor’s degree is a plus.


Professional background

  • 3 - 5 years minimum experience with warranty processes and exposure to industrial manufacturing processes and/or corporate atmosphere. Automotive business is preferred.
  • Experience with off highway products/components is preferred.


Hard skills

Essential:

  • Foreign languages (English is mandatory).
  • Basic knowledge of failure modes analysis methodologies (i.e. 8D discipline, etc.). RED X knowledge is a plus.
  • Strong computer skills (MSO & Internet). Dana system is an advantage.

Considered as a plus:

  • Other languages are a plus.
  • REDX knowledge is a plus.


Soft Skills


  • Strong verbal and written communication skills (Face to face, Phone & e-mail).
  • Must be self-starter and able to work towards department goals with minimal supervision.
  • Teamwork; able to work with people around even if not part of the usual/direct group of colleagues.
  • Good time management; able to plan a schedule and get things done even with unexpected occurrences in-between.
  • Flexible schedule. Must be able to travel and work extra hours where necessary.
  • High analytical and problem-solving skills.


“If you are not contacted within 60 days after your application, the search should be considered filled. In compliance with law obligations and GDPR, your application could be considered for further opportunities aligned with you profile"


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Unsolicited Resumes from Third-Party Recruiters

Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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