At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

We are looking for an AFTER SALES ENGINEER in our site in Rome.

Purpose of the Job

The main purpose of the role is to provide technical support to maintenance activities (on site or by remote) on Railway Signalling Systems operated by the Alstom domestic and international Customers.

The role includes the responsibility to manage warranty obligations on the projects in the scope of Alstom.

Position in the Organisation

The position will be part of Services Signalling Platform Organisation - Maintenance Team

Hierarchical and Functional report to the Signalling Maintenance Manager

Network & Links

Internal relationships with other Alstom Functions: System and Product, Application Engineering, Industrialization, Supply Chain departments, Installation.

External relationships with Customer infrastructures operators and with maintenance technicians.

Responsibilities and Accountabilities

The person will be responsible for:

definition and implementation of Maintenance and technical assistance plans;
coordination and support to maintenance technicians on field;
provision of performances and log analysis;
provision of structured “return of experience” process by: reporting, statistics, etc;
execution and supervision of HW and SW retrofit and upgrade plans;
provision of support to Service Signalling Platform organization in the definition of maintenance strategy in tenders and offers;
Cooperation with product engineering in the definition of maintainability requirements during the product’s design phase.

The position also includes the availability to perform activities outside of the Bologna Alstom site (25%) and to be part of the team that support by remote H24 the customer maintenance team.

Educational and technical requirements

Bachelor/Master degree in Electronics/Electric/Telecommunications Engineering
Capability to interpret electric drawings and schemes
Knowledge of electronic design principle and methodology
Knowledge of the most common operating systems (Unix, Ms-Windows, …)
Knowledge of the most common net protocols (TCP/IP, …)
Knowledge of RAM analysis methodology
Capability to use test tools (oscilloscope, wave generator, multimeter, etc…)
Basic knowledge of railway systems and or transportation systems would be a plus

Languages:

Italian: excellent level written and spoken
English: good level written and spoken
Knowledge of French is desirable but not mandatory

Competencies and experience requested:

Capability of synthesis and related written exposure
Capability to perform analysis and to relate information from different contexts
Capability to work in team and attitude to problem solving
New graduate or one/two years of experience in electronic or electromechanical company
Hardware and firmware design
Knowledge of on site or remote technical assistance for Electronic/Electromechanical application

Job Location: Rome

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Type:Experienced

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